Grievance redressal

Level 1 — Customer service, Monday–Saturday, 10:00 AM – 6:00 PM IST, support@matsyafincap.com, 011-40197147. We endeavour to resolve complaints within one month from receipt of a complete complaint.

Level 2 — Grievance Redressal Officer

Anil Kumar Agarwal

Grievance Redressal Officer & Director

Email: grievance@matsyafincap.com

Phone: 011-40197147

306, Third Floor, Somdutt Chamber-2, Bhikaji Cama Place, New Delhi 110066, India

Level 3 — Reserve Bank of India

If you do not receive a reply within 30 days, or you are unhappy with the resolution, you may lodge a complaint under the Reserve Bank — Integrated Ombudsman Scheme at cms.rbi.org.in, call 14448, or write to Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017. Before you borrow, you may confirm this company is an RBI-registered NBFC at sachet.rbi.org.in.

Officer-in-Charge of the RBI office having jurisdiction over the registered office (Alwar, Rajasthan):

Officer-in-Charge, Consumer Education and Protection Cell
Reserve Bank of India, Rambagh Circle, Tonk Road, Jaipur 302052
Tel 0141-2577948

Complaints are acknowledged promptly. Complex matters may take the full month. The Board reviews this mechanism periodically.